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Policies

We excel in making sure that you are always happy with your purchase. In the event that youโ€™re not, please contact us at info@lunastry.com

๐ŸŒ™ No refunds, store credit only.ย  No cancellations or refunds on custom or handmade products

๐ŸŒ™ Cancellations only accepted before Products are shipped.ย 

๐ŸŒ™ Exchanges are accepted, buyer is responsible for all shipping cost.ย 

๐ŸŒ™ Damaged Items should be taken up with the shipping company. Once an item leaves our studio it is out of our control. We will guide and help through the process if necessary. Custom fees are paid for by the buyer/receiver. we are not responsible

๐ŸŒ™ Purchases made with check or money order will not be shipped until payment has cleared.

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๐ŸŒ™ Your happiness is always our priority. Handmade orders can take up to 2+ weeks. Please contact with any questions. ย 

ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ๐ŸŒ™โœจ ย Namaste ย โœจ๐ŸŒ™