Policies

We excel in making sure that you are always happy with your purchase. In the event that you’re not, please contact us at info@lunastry.com

🌙 No refunds, store credit only.  No cancellations or refunds on custom or handmade products

🌙 Cancellations only accepted before Products are shipped. 

🌙 Exchanges are accepted, buyer is responsible for all shipping cost. 

🌙 Damaged Items should be taken up with the shipping company. Once an item leaves our studio it is out of our control. We will guide and help through the process if necessary. Custom fees are paid for by the buyer/receiver. we are not responsible

🌙 Purchases made with check or money order will not be shipped until payment has cleared.

 

🌙 Your happiness is always our priority. Handmade orders can take up to 2+ weeks. Please contact with any questions.  

                        🌙✨  Namaste  ✨🌙